Smarter products

Products rarely fail in the real world for the same reasons they succeed in the lab

NoWatt owns twenty years of high-resolution operating data — how thousands of appliances actually behave across hundreds of live environments. Manufacturers licence it, and partner with us to turn it into product intelligence: diagnostics, warranty evidence, and embedded monitoring trained on real field behaviour rather than idealised lab conditions.

20 years of operating history100,000+ devices100bn+ data points10+ sectors

Questions manufacturers bring to us

The conversation usually starts where internal data is weakest: the gap between expected product behaviour and what actually happens across live operating environments.

Is the problem really in the product, or is it coming from installation, settings, and real-world use?
Which patterns in the field quietly increase warranty drag, service effort, and customer frustration?
What does our equipment actually experience after deployment across varied sites, loads, and operators?
Where would smarter diagnostics or product intelligence create the biggest commercial return?
We want to embed intelligence in the next product line — but how do we train it before we've shipped anything to learn from?

Why manufacturers care

The commercial opportunity lies between the product, its installation, and how the equipment is used

Spotting a fault isn’t enough. Manufacturers need to understand why it happened in the field, how it affects service economics, and how those insights should inform the next product generation.

Field behaviour is wider than most internal datasets

Air conditioning, refrigeration, plant, and other long-running infrastructure see more variation in load, settings, intervention, and misuse after deployment than manufacturers can capture on their own.

Service data rarely isolates the true cause

A call-out confirms that something went wrong, but not whether the issue sits in the product, the installation, or the way equipment is being used.

Ownership cost rises before the reason is clear

Settings drift, slow degradation, and poor operating practice can make equipment more expensive to run and support long before anyone can explain why.

Product teams learn too slowly from the field

When evidence stays fragmented across service notes and hearsay, it is harder to decide which design changes or smart features will improve manufacturing and operating economics.

The field-data gap appears exactly when you need it most

Factory instrumentation is cheap, but it produces no operating history. Real field behaviour is expensive and slow to acquire — and a product you haven't shipped yet has none. Embedded intelligence needs field ground truth at launch, not years later. That gap is where most “smart product” roadmaps stall.

Why this is hard to build in-house

Smart products need a field history they don’t yet have

A new generation of equipment is expected to monitor itself, predict its own faults, and lower its cost of ownership. Doing that well requires models trained on how equipment actually behaves in the field — across sectors, loads, settings, misuse, and slow degradation.

A single manufacturer can only learn this from its own installed base, slowly, after products ship, through expensive post-installation monitoring. That is the cold-start problem: the intelligence is most valuable at launch, but the data to train it only accumulates years afterwards.

NoWatt closes that gap. Twenty years of real cross-sector operating history lets a manufacturer ship embedded monitoring trained on genuine field behaviour from day one — instead of waiting for its own fleet to generate it.

The data asset

A dataset no single manufacturer could build alone

The monitoring history matters because it establishes the dataset’s provenance. For manufacturers, the commercial value lies in that operating history: how equipment behaves across sectors, loads, settings, intervention patterns, and long-term drift in the real world.

How NoWatt built and applies its real-world dataset
Twenty years of operating history from live environments, not short test windows or a single manufacturer's installed base.
Cross-sector exposure across hospitality, education, manufacturing, logistics, retail, facilities, sports venues, ...
Human behaviour included: settings changes, misuse, intervention patterns, seasonal drift, and installation failings.
A comparative dataset large enough to explain how products actually behave after deployment across varied operating conditions.
Resolution that resolves cause: high-resolution electrical consumption, captured continuously rather than sampled, exposes the signatures of degradation, misuse, and fault that lower-frequency data simply misses.

What we provide

NoWatt owns this operating-data asset and licenses access to it on a non-exclusive basis. The data is raw and supports many applications, so we work alongside your team — typically a short-to-medium-term partnership — to shape it into the capability you need, whether that is fault and diagnostic models, warranty evidence, or product-design insight. The data remains NoWatt’s; you gain an applied, evolving capability built on it.

See the data asset in detail →

Applications

What operating history helps manufacturers do

The value is not abstract. The dataset becomes commercially useful when it improves product performance, reduces avoidable service disruption, and lowers cost of ownership.

Build smarter equipment

Train products, diagnostics, and product logic on real operating behaviour rather than idealised assumptions from controlled conditions.

Resolve warranty and service disputes earlier

Separate genuine product faults from installation and usage issues with field evidence — directing engineering attention to the right problem and cutting avoidable warranty drag and call-outs.

Lower the total cost of ownership

Use field evidence to address the patterns that drive inefficiency, callbacks, and support burden for end users.

Turn a sale into a lasting relationship

Embedded monitoring trained on real field behaviour keeps you present across the operating life of the product — predictive service, efficiency assurance, parts, and renewal — converting a one-time equipment sale into a recurring service relationship with your client.

Improve energy and emissions in real use

Evidence of how equipment actually consumes energy after deployment supports efficiency claims, design decisions, and compliance as energy-performance and refrigerant regulation tighten.

Proof

Proof that the benchmark reflects live operating environments

The dataset wasn’t assembled in a lab or a demo. It was built through live deployments across multiple sectors, estates, and operating conditions over two decades. This video shows how incoming data is interpreted against that broader benchmark.

Mitchells & Butlers

NoWatt helps us to make educated decisions on which energy reduction projects will provide the greatest financial benefits.

Richard Felgate
Head of Energy Management, Mitchells & Butlers
Pizza Hut

Pizza Hut is keen to implement affordable energy-saving tools such as NoWatt, and works with AECOM to achieve this.

Raefe Watkin-Rees
Commercial Director, Pizza Hut (UK) Ltd.
Sheffield United

The information from ECA and NoWatt is spot on, and essential for clubs like us.

Steve Hicks
Head of Estates, Sheffield United Football Club

Partnership

Start with the product category and field question that matters most

The first conversation is usually about the equipment category, the installed-base behaviour that is hardest to explain, and whether a partnership built on our operating history could create a practical commercial advantage. Because the data is raw and multi-purpose, early work is collaborative: we apply the asset to your product category alongside your team, and prove value before scaling.

From manufacturer problem to dataset application

Useful if you are

Working on smarter products, lower service friction, or lower ownership cost across appliance and infrastructure.

Typical starting point

Product behaviour in the field, recurring service drag, or the question you cannot answer well enough with internal data.

Contact

sales@nowatt.com
+44 7873 124107